• Does Happy Tails offer services on weekends and holidays?
• Does Happy Tails only care for dogs and cats?
• What is a free in–home consultation for pet sitting?
• Is Happy Tails Pet Services bonded and insured?
• What if I have to cancel?
• Will Happy Tails have my house key? What happens to it?
• I keep my back door open so my pets can come & go during the day.
• Can my Happy Tails pet sitter share duties with my neighbor?
• Is it ok to tip my pet sitter?
• What type of payment does Happy Tails Pet Services accept?
• What are your payment guidelines? Is there a deposit?
• What is my responsibility?
• What if my pet needs emergency care while I'm away?

 

Does Happy Tails offer services on weekends and holidays?

Yes. However, schedules fill quickly, especially during holiday seasons, so we suggest that you schedule any holiday or weekend appointment well in advance. We do not charge extra for weekend or holiday care. However, during national holidays, we schedule quick visits so that our pet sitters can spend some time with their families.

Your pet sitters will ask for your time preference for service, but please understand that we can not guarantee a specific time of arrival to your home. We allow a two-hour time interval to arrive at each client's home. This two-hour window allows time for the unavoidable circumstances that may arise at the previous client's or travel.

Does Happy Tails only care for dogs and cats? 

Though we specialize in customized pet care for dogs and cats, we will also provide care for all other types of pets - horses, birds, fish, reptiles, pot belly pigs. All breeds of dogs and cats are eligible for our service including those with medical conditions and behavioral problems.

What is a free in–home consultation for pet sitting?

After you have made the decision to have Happy Tails Pet Services take care of your pets, then a free in-home consultation will be scheduled. We meet you & your pet, learn about the home, obtain house keys, conduct a thorough interview and fill out paperwork necessary to begin the service. This consultation lasts approximately 45 minutes. We schedule this free consultation Monday through Saturday 9 a.m. to 6 p.m.

Is Happy Tails Pet Services licensed, bonded and insured?

Yes!

What if I have to cancel?

Contact us as soon as you know there's a change in your plans! Our cancellation policy:

one month prior to service $40
2-4 wks prior to service 50% of deposit
1 wk or less prior to service deposit forfeited

Please note: clients are still responsible for full payment if cancellations are made while service is in progress.

Will Happy Tails have my house key? What happens to it?

We recommend that you let Happy Tails Pet Services retain your key for future service. Many of our clients enjoy the convenience of a phone call to schedule services without having to make arrangements to have a key picked up or dropped off. If a key is not made available to us at the signing of a contract, or if a client would prefer their keys returned, Happy Tails Pet Services will accommodate this request. There is a surcharge for this service.

Happy Tails Pet Services pet sitter will not lock keys inside the home on your last scheduled visit -- there may be unforeseen circumstances and your return may be delayed. We want to insure your pets health and safety.

I keep my back door open so my pets can come & go during the day.

Some prospective clients have told us that they routinely keep their doors unlocked, or have their patio doors left open for their pets to have yard access. This open door policy' is unacceptable to Happy Tails -- we will not be able to protect your household and pets as well as ensure the safety of our pet sitters. Additionally, our insurance company will not cover any lost property under these circumstances. If you are not willing to lock your doors while you are away, then Happy Tails Pet Services will decline to provide service.

Can my Happy Tails pet sitter share duties with my neighbor?

Happy Tails Pet Services will not share the responsibility of your home or pets. There is too much liability involved and our insurance will not cover us or you.

Is it ok to tip my pet sitter?

Pet sitting is a service and like other service industries, tipping is not required but appreciated when a job is well done. We also provide feedback cards and encourage you to phone with your comments.

What type of payment does Happy Tails Pet Services accept?

We now accept payment through Zelle; send your payment to Accounting@happytailspetservices.com. We especially encourage clients with credit cards on file to utilize Zelle for payment method since it is a free service offered by most banks. As of January 1, 2022, we will charge a convenience fee for all credit card transactions. We accept Visa, American Express, and MasterCard. We also accept cash and checks.

What are your payment guidelines? Is there a deposit required?

We require 100% payment prior to providing service: For new clients, that means 50% upon initial consultation and 50% at the first visit. For existing clients, that means 100% upon our first visit.

What is my responsibility?

Clients are responsible for providing their pet's food, toys, leashes and other supplies & treats. We will replenish supplies; however, a trip charge will apply. We need you to provide us with the most timely and correct emergency contact information too.

Finally, upon returning home, clients must directly notify their pet sitters or Happy Tails Pet Services. If you are delayed in returning home, Happy Tails Pet Services will automatically continue making visits until we hear from you. Clients will be billed for additional visits at your contracted rate.

What if my pet needs emergency care while I'm away?

Happy Tails Pet Services will use professional judgment in the assessment of your pet's medical needs and we will make all reasonable efforts to reach our clients or their emergency contacts before seeking medical treatment. Medical treatment will be done through the client's assigned vet, or if he/she can not be reached, we will use a veterinarian of our choice.